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			Total Quality Management (1) - 




Interfunctional approach to quality management, developed by Joseph Juran, involving marketing, engineering, manufacturing, purchasing, etc. Defects should be defined through examining customer expectations. The focus is on prevention, detection, and elimination of sources of defects. The Juran total quality management trilogy is quality control, quality planning, and quality projects. 




 Acronym: TQM





 Reference: ECRC University of Scranton / Defense Logistics Agency





	
	
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Unless otherwise indicated, all entries in the LogisticsWorld Logistics Glossary are copyright 1997, Matthew D. Cox, logistics@logisticsworld.com.

 

WWW Virtual Library of Logistics
Ver 4, Sep, 1999, Matthew D. Cox, logistics@logisticsworld.com
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Copyright 1995, 1996, 1997, 1998, 1999 MDC, All rights reserved.