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Total Quality Management (1) - Interfunctional approach to quality management, developed by Joseph Juran, involving marketing, engineering, manufacturing, purchasing, etc. Defects should be defined through examining customer expectations. The focus is on prevention, detection, and elimination of sources of defects. The Juran total quality management trilogy is quality control, quality planning, and quality projects. Acronym: TQM Reference: ECRC University of Scranton / Defense Logistics Agency
Related Terms: Total Quality Management (1) - customer | education | engineering | management | manufacturing | operations management | policy | quality |
Search History: [ Total Quality Management (1) ]
|WWW Virtual Library of Logistics
Ver 4, Sep, 1999, Matthew D. Cox, email@example.com
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